The Old School House Moonamean Old Parish Dungarvan County Waterford

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We use DPD Ireland for our shipping the flat rate on shipping is €8.00 for Irish Deliveries and €28.80 for UK Deliveries.For the USA we use An Post registered post prices vary due to weight see An Post pricing template

Which payment methods are accepted in the Online Shop?

We accept all major Credit and Debit cards all payments are secured by Hyper Text Transfer Protocol Secure

How long will delivery take?

Orders placed before 12.30 am is next day delivery  Via DPD in Ireland,UK deliveries  can take up-to 3-7 working days ,Shipping to USA by Registered Post  7-10 working  days  if an item will take longer you will be notified via email

How secure is shopping in the Online Shop? Is my data protected?

Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and the website are encrypted. You can also delete your account at any time via My Account.

What exactly happens after ordering?

After an order is placed and the payment is confirmed you will receive your order details via email, your orders will also be listed under My Account > My Orders. If you have placed an order by mistake you have 14 days to request a full refund.

Do I receive an invoice for my order?

You will receive an Invoice via email, This will include your shipping details our contact information and your order details.

Refund Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 14 days from the date you purchased it.

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